IT Support v2

Job description: Our client, a prestigious investment banking firm, is seeking a dynamic and proactive Technical Support Engineer. The ideal candidate will possess a strong technological background, a commitment to delivering exceptional service, and a genuine enthusiasm for professional growth. Familiarity with financial markets and trade lifecycle processes will be an advantage.   Responsibilities of the Role:

• Diagnose and resolve PC-related hardware, printer, and software issues, escalating to second-level IT support or third-party vendors as necessary.
• Install and troubleshoot various computer-related tasks, including network, systems, printers, IPT, software, and hardware.
• Provide support for dealerboard systems and daily office automation systems.
• Function as an IT helpdesk representative, handling support calls during assigned shifts.
• Manage user requests for purchases and service subscriptions.
• Update IT inventory, documentation, and procedures.
• Oversee the internal relocation of PCs, LCDs, and printers.
• Set up and troubleshoot internal video conference meetings.

Required Skills for the Role:

• Bachelor’s Degree in Computer Science or Information Technology, or similar.
• Minimum of 2 years of experience in technical support, including network administration and system operations.
• Proficient with market data systems and third-party applications, such as Reuters, Bloomberg, EBS, and Etrali.
• Strong knowledge of Active Directory, DNS, MS Exchange, and MS SQL.
• Excellent communication skills, capable of interacting with users at all levels; ability to work both independently and collaboratively in a team.
• Proficiency in spoken and written English, Mandarin, and Cantonese.
• Availability for shift work, on-call support, weekends, and public holidays.
• Candidates with experience in front office and private banking support will be preferred.
• Successful candidates will be offered a permanent position.

Requested Country:

Requested Region:

Start Date: 2025-03-11 00:42:00

Expiry Date: 2025-04-11 00:42:00

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