Customer Service Advisor

Customer Service & Sales Adviser

• Annual Salary: Up to £27,000
• Location: Yeovil
• Job Type: Full-time, Office-based

Join our team as a Customer Service & Sales Adviser and start your career in insurance with a company that offers full training, development, and progression opportunities. This role is perfect for individuals looking to thrive in a customer-focused environment within our Yeovil agency, working Monday to Friday from 9am to 5pm with no weekend work.

Day-to-day of the role:

• Deliver exceptional customer service to both new and existing customers.
• Handle a variety of customer queries including reviewing and amending policies, managing correspondence, processing renewals, and providing quotations.
• Build and maintain long-lasting customer relationships.
• Promote and sell products and services after receiving comprehensive training to understand customer needs fully.
• Ensure compliance with standards, the Training and Competence Scheme, and regulatory requirements.
• Participate in ongoing professional development to meet the continuous professional development requirements of the Insurance Distribution Directive.

Required Skills & Qualifications:

• Experience in customer service, preferably within a telephone-based role.
• Proven ability to identify and capitalise on sales opportunities through excellent service.
• Strong attention to detail and accuracy.
• Effective communication skills, capable of engaging customers over the telephone.
• High level of computer literacy.
• Interest or knowledge of farming or agriculture is beneficial but not essential.

Benefits:

• Competitive salary up to £27,000 per annum.
• Contributory pension scheme.
• 25 days annual leave plus bank holidays.

We are committed to inclusivity and diversity, welcoming applications from all backgrounds. We are a Disability Confident Employer and a signatory of the Race at Work and Women in Finance Charter.

To apply for this Customer Service & Sales Adviser position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.