1st Line IT Technician

National IT have an exciting opportunity for a talented IT Professional to join the Team. The role will support delivery through the project phases of a large scale warehouse automation project, and then transition to the onsite software and hardware support for the site. It will be demanding, challenging and fast-paced, but if candidates are ready to apply themselves and keep improving, it will be hugely rewarding, too.

The ideal candidate must have experience of working within automated distribution centres and providing IT support to the end users from a software and hardware perspective. Knowledge and experience of working with IT teams to deliver successful software transformations is required. Experience with integrating and/or operating Manhattan Warehouse Management Systems into Automated Warehouses and the Warehouse Control Systems is desirable. 

Candidates will be located in Atherstone (CV9 2SQ) whilst the site is being constructed approx. 6 months and then based permanently at Bardon (LE67 1GE) . However, flexibility to travel is required.

Key Responsibilities:

• Develops and maintain positive working relationships with the internal project teams and external partners to ensure close collaboration and successful transition to live.
• Ensure the Warehouse Management System and Warehouse Control software uptime is maintained to the agreed service levels.
• Coordinate software incidents across various DC applications and stakeholders, ensuring that acceptable solutions are found in a timely manner.
• Manages ALDI partners within contract guidelines, ensuring performance and Service Level Agreements are monitored and recorded to aid in continuous improvement.
• Ensure change control procedures are adhered too for site applications.
• Testing and Deployment support for site applications
• Works closely with stakeholders across the project and wider business to ensure consistency, alignment and efficiency where departments overlap, acting as an interpreter between business stakeholders and the technical teams.
• Use your business knowledge and logical thinking to add a practical element to deployment and downtime planning. Identifies, investigates and proposes best practices to deliver a ‘Best in Class’ service to business end users.

About you: 

• Supply Chain, Warehouse Automation experience working with automation vendors (desirable)
• Working as part of an IT support function within an automated warehouse (desirable)
• Used to working in a fast-paced automated environment.
• Experience of stakeholder management at all levels.
• Experienced in raising tickets to automation vendors.
• Able to prioritise tickets based on business need/impact.
• Warehouse Automation software testing.
• Incident coordination.
• End User device support.
• Strong Communicator.
• Service Level Agreement knowledge.
• Commercial acumen.

What You’ll Get In Return:

• Starting salary from £31,335 – £35,020 
• When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with the opportunity of 2 days remote working
• When Based at Bardon – 40 hours per week on a rota basis, to mirror the Warehouse Operations when on site at Bardon so this will be either 4 days on 4 days off or 5 out of 7 days on a rotation of 6am – 2pm , 2pm – 10pm or 10pm – 6am.
•  5 weeks’ annual leave plus Bank Holidays
• In-Office flexi time
• Full training provided
• Pension Scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption pay after 1 year
• Long service rewards.
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
• Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

  *You’ll need to live within 90 minutes of your main working location

  Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

  If you’re looking for a career that gives you more, apply today!