Customer Engagement Sales Manager

Customer Engagement Sales Manager

Office Based – Birmingham

As a purpose-driven organisation, we’re all about the ‘why’. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.

Summary of role

You will be responsible for managing a small team of Customer Engagement Advisors based in our Birmingham office. You will build and maintain relationships with key stakeholders, identifying and influencing decision-makers to secure new business opportunities to maximise the BT Group Apprenticeship Fund.

Responsibilities

• You will lead, mentor, and develop a small team of Customer Engagement Advisors, ensuring they have the knowledge, skills, and support to perform at their best.
• Set clear objectives, monitoring the team’s performance and providing ongoing feedback to achieve the departments targets.
• Proactively build and maintain relationships with key partner organisations that support SMEs, including business networks, industry associations, and local enterprise groups.
• Help raise awareness and drive engagement with eligible businesses by promoting the BT Group Apprenticeship Fund.
• Secure new business opportunities through prospecting via multiple channels such as phone calls and social media, driving both immediate and long-term growth to meet your own individual targets and KPI’s.
• Conducting market research to understand SME market trends and issues that are pertinent to the SME marketplace.

Skills and Experiences

• Minimum of 12 months experience working in a business development or sales role.
• Minimum of 12 months experience of managing accounts whilst meeting or exceeding targets & KPI’s.
• Experience of managing and coaching sales advisors in a call centre or customer service environment.

Benefits

• Tailored Induction Programme
• Professional Development
• My Babington Rewards
• Bupa Healthcare Plan
• 25 Days annual leave plus Bank holidays
• Additional annual leave purchase scheme
• Employer Pension contribution
• Employee Mortgage Service
• Well-being Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.

Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.

We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.