Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Advisor!

Job Title: Customer Service Advisor

Location: Yeovil, Somerset

Salary: Circa £25,500 PA

Hours: Monday to Friday 9am – 5pm (1 hour for lunch)

Benefits:

• Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
• Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones.
• Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
• Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
• Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.
• Career Development: Seize the opportunity to develop your skills and grow within the company.

The Role:

You will join a small and friendly team of 5 responsible for providing high standards of service and support to prospective, new, and existing customers over the telephone and by email.

Key Responsibilities:

• Provide high standards of service and support to prospective, new, and existing customers over the telephone.
• Act as a key interface between the company and their customers, handling queries, orders, and complaints.
• Offer technical support and product sizing details.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience:

• Previous experience in a customer service environment is essential.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficiency in computerised and manual systems.
• Excellent communication skills at all levels.
• Strong team player with the ability to work independently.
• Excellent interpersonal skills.

If you are a motivated individual with a passion for customer service, we would love to hear from you!

How to Apply: To apply for this role please do so online or email your CV to . If you would like to speak to a member of the team before applying please call Debbie on .

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.