Customer Services & Distribution Manager

Accumix Concrete specialises in the supply ready-mix concrete solutions. We are looking to recruit a pro-active and positive Customer Services & Distribution Manager to join our existing team based in Kingswinford.

This position will require someone with strong people management and leadership skills, capable of motivating and maintaining discipline with staff and drivers. With no two days being alike, the ideal candidate must possess strong problem solving skills, the ability to take corrective action whilst acting as a bridge between customers and the office which is key to delivering a 5-star service that exceeds customer expectations.

The Role:

• Plan all deliveries hourly/daily and weekly basis.
• Monitor up and coming workloads, whilst managing the sales team and plan transport accordingly
• Contact customers for time allocations, monitor delivery performance with the team.
• Work closely with our drivers to build successful relationships
• Taking inbound and outbound calls to the drivers
• Troubleshoot any issues that have arisen or may occur
• Monitor emails and respond accordingly
• Be flexible to the needs of the Company and the customer
• Liaise with the Transport Office to provide sufficient delivery resources
• Liaise with Sales to meet customer expectations while maintaining efficient use of available resources
• Track and monitor vehicles
• Report on delivery efficiency

The successful candidate for this role will:

• Possess a good geographical knowledge of the Midlands
• Have experience of planning daily workload of drivers
• Have good communication skills and the ability to manage a small team
• Be motivated and able to motivate others
• Be able to work under pressure in a fast paced, changing environment
• Ability to use own initiative and see the "bigger picture"
• Have a confident, polite and professional telephone manner
• Have strong IT skills and be proficient in using Microsoft packages such as Excel, Word, and Outlook
• Have excellent communication skills and be confident communicating with both internal and external contacts
• Be driven by success

Please send us your CV detailing your relevant experience. First round interviews will be held by telephone with successful candidates invited to face-to-face interviews during April.