General Manager – Build to Rent Cardiff – up to £55,000 Bonus

Job Title: General Manager – Build-to-Rent (BTR)
Location: Cardiff
Salary: £45,000 – £55,000 + Bonus

An exciting opportunity has arisen for a highly skilled and motivated General Manager to lead a Build-to-Rent (BTR) development in Cardiff. This role is perfect for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer service, while overseeing day-to-day operations and a dedicated team.

About the Role:

As the General Manager, you will be responsible for managing the entire site operations. This is a hands-on role where you will lead a team, managing lettings, customer service, and maintenance functions, with the backing of a central team and colleagues across the UK.

Key duties will include:

• Managing and leading a team, ensuring all operational and customer service targets are met.
• Overseeing the lettings process, including achieving optimal rental rates and lease-up targets.
• Taking charge of property management, including maintaining the building’s condition and coordinating necessary repairs and improvements.
• Ensuring excellent customer service, fostering a welcoming environment for all residents.
• Managing commercial aspects, such as operational and financial budgets, KPI reporting, and rent collection.

Key Skills and Experience:

We are seeking candidates with the following qualities:

• Sales experience: Ideally within a lettings, residential property or hospitality environment, with a strong ability to drive occupancy and rental performance.
• Customer-focused: A genuine passion for delivering outstanding customer service and a hands-on approach to solving challenges.
• Team leadership: Proven experience in managing and motivating teams, with a focus on achieving individual and team goals.
• Operational and financial acumen: Comfortable with reporting, financial management, and performance metrics.
• Property experience: Previous experience in residential property (PRS, BTR, PBSA) or hospitality is highly desirable.
• Organisational skills: Highly organised and able to thrive in a fast-paced environment.

Key Responsibilities:

• Lettings: Drive occupancy by leading a structured and efficient lettings process. Manage resident viewings, referencing, tenancy agreements, and move-ins.
• Property Management: Ensure the building is well-maintained, with regular walkarounds, safety checks, and effective management of contractors.
• Customer Service: Lead your team to provide a welcoming environment, respond to resident needs, and gather feedback to enhance resident satisfaction.
• Team Leadership: Recruit, train, and develop a high-performing team, while providing regular feedback and performance reviews.
• Financial and Commercial: Draft and manage operational budgets, monitor performance against KPIs, and ensure rent collection and arrears management.

What We’re Looking For:

The ideal candidate will be a driven, approachable, and organised individual with excellent leadership skills. You should have a strong background in residential property or hospitality management and a passion for delivering top-notch customer experiences. You’ll be comfortable with numbers, performance metrics, and working with a team to deliver the best results.

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