HR Advisor

Several exciting opportunities have arisen for dedicated and experienced Employment Law Consultants/HR Advisors to join a well-known and established HR consultancy in the heart of Manchester. This role requires you to work in a team providing legally compliant solutions to clients via telephone/email in all aspects of HR and Employment Law, to support the business needs of the individual clients.

Key Responsibilities:

• To ensure that personal knowledge of HR and Employment Law is continually updated.
• To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) to provide an efficient solution-based advice, through telephone – this will be calling only advice.
• To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
• To undertake Welcome Calls with new clients and discuss with them the software, our services and products.
• To support other Consultants coming into the business as requested.
• To deliver training to colleagues and clients as required.
• To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
• To signpost clients to pre-prepared documents and letters that are available within the HR software.
• To review, via call advice, client documentation and provide feedback and advise accordingly, taking into consideration their internal terms and conditions on each case.
• Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
• To offer the client options regarding utilisation of other products and services we provided and make such recommendations accordingly.
• To have a high level of knowledge and breadth of employment law and HR matters in order to deal with complex and end to end cases.
• To carry out other tasks that are deemed necessary by the Management Team.

What you bring:

• Proven experience in Human Resources or related field
• Strong knowledge of HR practices and Employment Law
• Excellent communication skills, both written and verbal
• CIPD Lv.5 and above is desired, although CIPD Lv.3 and experience will be considered. Study support to further progress your HR career is offered upon completion of the probation period.
• Ability to build strong relationships with clients.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Ability to work effectively as part of a team.

Structure:

• 37.5 – 42.5 hours, Monday to Sunday, fully office based (5 days a week)- You will work Monday to Friday and 1 weekend every 3 weeks, (i.e. work either a Saturday or Sunday but with a NWD in the week so it’s still 5 days per week).
• Salary ranges from how many hours you do: opportunity to pick up more hours by doing an extra half an hour a day (40 hours), or an extra hour (42.5 hours a week).
• Shift pattern example: 6am-8pm

6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12-8pm

What sets this company apart:

• Leading provider of HR and Employment Law advice
• Renowned for delivering exceptional service to a diverse range of clients
• Supportive and inclusive work environment
• Every team member is valued for their contribution
• Strong focus on professional development
• Ample opportunities for employees to grow and develop skills
• Excellent opportunity to join a company that values its employees
• Rewarding and challenging work environment

Benefits:

• Clear progression plan- from HR Advisor to Senior HR Advisor, to HR Manager, to HR Business Partner, with continued support throughout
• Training- 4-week intensive training course
• Opportunity- offered post grad certificate in employment law (8 weeks unless they have CIPD level 7, mandatory)
• Pay review’s– x 2 a year and promotion opportunities, which is easy after the first 6 months, within this support and development to progress
• Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service
• Contractual sick pay – 1 week increasing to 3 weeks after 1 years’ service
• Private health care cover after 5 years’ service and Health Sheild Cash Plan from day 1.
• Christmas bonus after 3 years’ service
• Profit related pay scheme
• New business referral scheme
• Access to the EAP service
• Refer a friend scheme
• Paid day off for your birthday
• Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
• Death in service
• Bakers breakfast
• Eye care contribution
• Free fruit
• TFI
• Train Season Ticket loan scheme
• Milestone recognition
• Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel ClubMembership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the Park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink

?? Please apply if you feel you have the skills and experience required for this role, or alternatively reach out via

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates