IT Monitoring Agent

We are currently working on behalf of our trusted client who are looking for an IT Monitoring Agent.This is your chance to join a leading provider of IT solutions and managed services, helping businesses optimise their technology infrastructure. They offer a range of services, including cloud solutions, cybersecurity, and digital transformation, empowering organisations to improve efficiency and drive growth.

What You Can Expect

• Location – South Wales
• Industry – IT Consultancy
• Salary – £35,000
• Work type – Permanent

Main Responsibilities as an IT Monitoring Agent

• Ensure timely communication with the appropriate teams, providing detailed incident reports.
• Monitor IT alerts, system notifications, and automated tickets in real time.
• Identify, assess, and escalate critical incidents that may impact business operations or service availability.

Key Qualifications, Experience, and Skills

• Experience in an IT support, helpdesk, or monitoring role (1+ years preferred).
• Strong ticket triage and escalation experience.
• Familiarity with IT service management (ITSM) tools.
• Basic understanding of IT infrastructure, networking, and system administration.
• Able to guide work of the Dynamics Developers, and product SMEs on the project

What’s In It For You?

• Amazing company to work for!
• Collaborate with the IT support and operations teams to refine ticket handling and escalation processes.
• Assist in analysing system trends to improve proactive issue detection.
• Stay updated with best practices in IT operations, monitoring, and system management.
• Social events

For further information on this IT Monitoring Agent role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.