IT Technician

IT Helpdesk Technician

• Annual Salary: Competitive (to be discussed)
• Location: Bristol (Hybrid working)
• Job Type: Full-time, Permanent

We are seeking an IT Helpdesk Technician to join our leading Bristol based client. The role requires weekly attendance at the Bristol office and occasional travel to other offices.

Day-to-day of the role:

• Act as the first point of contact for all Helpdesk inquiries via calls, emails, and alerts, providing support both remotely and face-to-face.
• Log all calls promptly, assess urgency, prioritise accordingly, and maintain progress notes.
• Handle the complexity of issues autonomously, escalating when necessary.
• Monitor the call queue to ensure timely resolution of issues.
• Communicate with users about the status of their issues and manage problem calls proactively through to completion.
• Troubleshoot to help resolve issues and document solutions in the Knowledge Base.
• Set up and maintain user accounts on systems and provide occasional on-site support at other sites.
• Assist with IT projects and coordinate the setup of IT equipment and system access for new employees.
• Manage software licensing within the Helpdesk environment and procure hardware/software as required.
• Ensure devices are up to standard and ready for deployment within assigned timescales.
• Configure new software for both office-based and remote workers, escalating technical issues to the Infrastructure Manager as needed.

Required Skills & Qualifications:

• Minimum of one year of experience in an IT Helpdesk environment.
• Good working knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
• Experience with Office 365 applications and environment.
• Basic understanding of Windows Server and Active Directory.
• Solid knowledge of basic network operations including TCP/IP, DNS, and DHCP.
• Proficient in desktop, laptop, and printer troubleshooting.
• Ability to provide remote end-user support via remote control tools.
• Skilled in prioritising and managing multiple open cases simultaneously.
• Experience troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Understanding of SharePoint Online is desirable.
• Exceptional attention to detail, excellent communication skills, and the ability to translate technical information to all levels of contacts.

Benefits:

• Competitive salary and benefits package.
• Hybrid working options.
• Opportunities for professional development and growth within the company.

If you are interested in this role please apply online or for more information please contact me on