Sales Account Manager

Location: Cardiff (Hybrid)

Overall Objective:

Development of sales entry strategies to attract new clients and market revenue opportunities.
Generating leads, qualifying prospects, regional sales and product management support.
Improving sales and profitability by levering and maximizing product portfolio and material options.
Offering application and solution support for customer’s sealing and service requirements.
Identification of customer contractual requirements and new revenue development opportunities. Quotation and order execution to agreed quality, service and delivery targets (SLA’s).

Key Performance Indicators / Dimension of Function:

Customer retention rates to target, account performance (price, value and margin) aligned with sales and product/service targets.
Customer mandatory requirements reviewed and executed in line with commercial conditions.
Quotations and delivery executed to agreed service level agreements and revenue targets.
Identified initiatives (approach) to meet the account growth objectives and targets, customer retention rates to target levels.
Market and customer entry requirements reviewed and communicated
Contract creation, quotations, sourcing and approved pricing agreements in place
Quotation conversion rates
Customer complaints, satisfaction and delivery rates achieved and sustained to agreed targets.

Core Actions / Area of Responsibilities:

• Commercial conditions (T&C’s) requirements reviewed, captured and executed within the ERP system
• Generating leads, qualifying prospects, and managing sales of products and services
• Quotations aligned within agreed product costing, margins and service models
• Promote new opportunities and improvements to client product portfolio and services
• Internal set up of customer product portfolio and portals
• Monitoring and reporting of account performance (value, growth and margin)
• Recording and communication of customer service requirements, portfolio, plans and business strategies
• Identification of account risks and effective mitigations (inc warranties & liabilities)
• Support the creation of commercial agreements (contracts and pricing)
• Review and regeneration of legacy customer accounts
• Planning, coordination and recording of customer visits, reviews and partnership meetings
• Customer relationship management (CRM) KPI’s established and monitored.
• Capture and communication of customer change requests (products and services)
• Coordination and provision of customer technical training, support for customer issue resolution
• Identify new opportunities and service improvements to client product and service portfolio
• Maintaining professional and technical knowledge of applicable portfolios and services
• Support the training and development of the customer service teams
• Maintaining professional and technical knowledge of applicable portfolios and services
• Benchmarking industry, competitors, pricing and product development